Interview Simulations - External

Call Centre Operative

AC-EXS®

Call Centre Operative

AC-EXS®

Participant Pack

R 560.00


Assessor Guide

R 630.00

Overview:

The Participant assumes the role of a Call Centre Operative in the Customer Support Centre of Stenham Bank. The Bank provides a range of services including credit cards, holiday insurance, current accounts and on-line banking. With the help of a personal brief the Participant will answer the telephone to a customer who has queries regarding: a claim on their insurance policy; the range of services available; and a complaint about the service. The Participant must ensure that the outcome of the call is positive for the customer and that the action they agree is within the Companys specifications.

  • Code: IS-I-CCO
  • Work environment: One 2 One
  • Category: A - Non-Management

Exercise Timings & Criteria

65 mins
Administrator's Instructions:
5 mins
Preparation:
30 mins
Interview:
20 mins
Participant Review:
10 mins
Criteria: Stress Tolerance / Tenacity / Planning & Organising / Judgment / Problem Analysis / Commercial Awareness / Listening / Persuasive Oral Communication / Interpersonal Sensitivity / Customer Service

Contact Us  

 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za