Contract Review Meeting

AC-EXS®

The Participant plays the role of a newly appointed Project Manager within a company providing bespoke software and software support, Outsoft Ltd. They are due to meet a client for whom they provide on-site support, for the first annual review of the contract. The Participant is provided with information about the contract and the progress to date. Their aim is to discuss any issues, operational or personal, that the client raises to ensure the effective relationship between the two companies continues. The Participant does not require any prior knowledge of IT or software, as the exercise focuses on the ability to develop an effective working relationship with the client.

• Code: AR-E-CRM
• Work environment: One 2 One
• Category: D - Middle Management

Exercise Timings & Criteria