Interview Simulations - Internal

Customer Facing Challenges

AC-EXS®

Customer Facing Challenges

AC-EXS®

Participant Pack

R 560.00


Assessor Guide

R 630.00

Overview:

Working in the restaurant of a Hotel, the Participant has to meet with a colleague to discuss their recent performance at work. The individual has not been pulling their weight within the team, resulting in other team members becoming de-motivated and resentful. This has had a significant impact on the team's performance as a whole and as a result, the Participant has to try and move things forward without damaging their relationship with their peer.

  • Code: IS-I-CFC
  • Work environment: One 2 One
  • Category: A - Non-Management

Exercise Timings & Criteria

60 mins
Administrator's Instructions:
5 mins
Preparation:
15 mins
Interview:
30 mins
Participant Review:
10 mins
Criteria: Flexibility / Tenacity / People Development / Organisational Sensitivity / Listening / Persuasive Oral Communication / Interpersonal Sensitivity / Teamwork / Initiative / Quality Standards / Customer Service

Contact Us  

 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za