Customer Service Dilemmas™

The Dilemmas Series™

Customer Service Dilemmas™

The Dilemmas Series™

View sample PDF
30 mins

20 credits per candidate

Why Customer Service Dilemmas?
  • Customer Service Dilemmas is cost effective, quick and easy to access online.
  • It is applicable to face-to-face customer service delivery roles in many business sectors, including retail, banking, leisure and tourism.
  • It is suitable for any organisation of any size, single site or multisite – use the test with a handful of participants or thousands.
  • It has high job relevance, containing a range of typical face-to-face service encounters set in a department store, supermarket, bank, leisure centre and hotel.
  • Marking is fully automated, so it’s 100% error free and quicker than traditional competency based assessments, which have previously taken much longer to mark.

What does it Measure?

Customer Service Dilemmas takes around 30 minutes to complete and measures an individual’s Judgment and decision making skills in typical customer facing service scenarios. It then generates a comprehensive feedback report against four key competencies

Competencies:
Understanding Customer Needs Delivering Quality Service Convincing Others Dealing with Challenging Situations

Contact Us  

 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za