Interview Simulations - Internal

Delta Assurance

AC-EXS®

Delta Assurance

AC-EXS®

Participant Pack

R 560.00


Assessor Guide

R 630.00

Overview:

As a Team Leader at Delta Assurance, a company that sells financial products over the telephone, the Participant is asked to interview a member of staff regarding a dramatic fall in their recent performance. During the meeting the Participant has to find out exactly why the team member is not meeting their targets and decide how the problem should be resolved. This exercise requires the Participant to use their interpersonal and management skills and to establish an appropriate course of action.

  • Code: IS-I-DA
  • Work environment: One 2 One
  • Category: A - Non-Management

Exercise Timings & Criteria

75 mins
Administrator's Instructions:
5 mins
Preparation:
30 mins
Interview:
30 mins
Participant Review:
10 mins
Competencies: Flexibility / Tenacity / Planning & Organising / Management Control / Leadership / People Development / Judgment / Persuasive Oral Communication / Interpersonal Sensitivity / Initiative / Customer Service

Contact Us  

 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za