Participants meet as members of a quality circle team within a District Council Office. As a panel they have collective responsibility to assist a wider group of colleagues, namely helping to resolve pressing office problems. Their specific task is to make recommendations for handling: a neighbourhood dispute, a planning permission request, the use of an open public space and the rescheduling of waste services. A team approach is required for final recommendations.
Participants form a team of Area Sales Managers at a software company, DataSure. They have been asked by the Regional Sales Manager to discuss a number of typical sales issues and to make recommendations on how these issues should be handled. The issues include problems to do with customer service, sales administration, sales performance and general sales policies.
Participants take on the role of Branch Managers in the Financial Services Division of Universal Life, an insurance company. They are meeting to discuss several issues that the firm faces. These include strategies for targeting key markets, the analysis of performance figures, the introduction of a customer service charter which goes beyond meeting compliance regulations. . .