Interview Simulations - External

Euro Bargain's Dissatisfied Customer

AC-EXS®

Euro Bargain's Dissatisfied Customer

AC-EXS®

Participant Pack

R 560.00


Assessor Guide

R 630.00

Overview:

The Participant assumes the role of a Trainee Store Manager working for a major international retailer, EuroBargain, which has numerous hypermarkets across Europe. In this exercise the Participant is required to meet with a customer who has had negative experiences of both the stores products and services. The Participant must address the issues raised by the customer in order to ensure that the customer's faith in EuroBargain is restored.

  • Code: IS-E-EDC
  • Work environment: One 2 One
  • Category: B - Graduate

Exercise Timings & Criteria

35 mins
Administrator's Instructions:
5 mins
Preparation:
10 mins
Interview:
10 mins
Participant Review:
10 mins
Competencies: Stress Tolerance / Judgment / Problem Analysis / Decisiveness / Commercial Awareness / Listening / Persuasive Oral Communication / Interpersonal Sensitivity / Customer Service

Contact Us  

 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za