Interview Simulations - Internal

EuroBargain's Performance Problem

AC-EXS®

EuroBargain's Performance Problem

AC-EXS®

Participant Pack

R 560.00


Assessor Guide

R 630.00

Overview:

The Participant assumes the role of a Trainee Store Manager working for a major international retailer, EuroBargain, which has numerous hypermarkets across Europe. They are tasked with talking to a member of staff who has not been adequately fulfilling their duties and against whom a number of complaints have been lodged by both colleagues and customers. The Participant, having reviewed the complaints and background information about this staff member, must use their interpersonal and management skills in order to effectively address the performance issue.

  • Code: IS-I-EPP
  • Work environment: One 2 One
  • Category: B - Graduate

Exercise Timings & Criteria

75 mins
Administrator's Instructions:
5 mins
Preparation:
30 mins
Interview:
30 mins
Participant Review:
10 mins
Competencies: Leadership / People Development / Organisational Sensitivity / Judgment / Problem Analysis / Commercial Awareness / Listening / Persuasive Oral Communication / Customer Service

Contact Us  

 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za