Interview Simulations - External

International Computing Solutions

AC-EXS®

International Computing Solutions

AC-EXS®

Participant Pack

R 560.00


Assessor Guide

R 630.00

Overview:

The Participant assumes the role of a Consultant with International Computing Solutions (ICS). They are required to meet with an extremely upset and dissatisfied customer who feels that they have been badly treated and significantly let down by ICS. Whilst the Participant is not the technician accountable for the problem, they are responsible for the contract and must reassure the client and convince them that ICS will be able to come up with a viable solution to resolve the situation. The Participant must ensure that the client is satisfied otherwise an important contract will be lost.

  • Code: AR-E-ICS
  • Work environment: One 2 One
  • Category: C - First-Line Management

Exercise Timings & Criteria

75 mins
Administrator's Instructions:
5 mins
Preparation:
30 mins
Discussion:
30 mins
Participant Review:
10 mins
Criteria: Integrity / Planning & Organising / Judgment / Problem Analysis / Decisiveness / Commercial Awareness / Listening / Persuasive Oral Communication / Interpersonal Sensitivity / Impact / Initiative / Resilience / Customer Service

Contact Us  

 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za