Interview Simulations - Internal

Jay Hyde

AC-EXS®

Jay Hyde

AC-EXS®

Participant Pack

R 560.00


Assessor Guide

R 630.00

Overview:

The Participant plays the role of a Production Manager for Beacon Stationery Supplies who has to deal with an individual whose performance has changed notably from what was previously an acceptable level. The brief contains information about the team member's past performance, details of a customer complaint and some inter-departmental difficulties. The Participant is required to tackle the decline in performance, but is unaware of a personal problem, which is impacting on the team members performance. The challenge for the Participant is to strike an effective balance in handling all of the issues that arise and getting the individual back on track.

  • Code: AR-I-JH
  • Work environment: One 2 One
  • Category: C - First-Line Management

Exercise Timings & Criteria

75 mins
Administrator's Instructions:
5 mins
Preparation:
30 mins
Discussion:
30 mins
Participant Review:
10 mins
Criteria: Flexibility / Planning & Organising / Management Control / Leadership / People Development / Judgment / Commercial Awareness / Listening / Persuasive Oral Communication / Interpersonal Sensitivity / Initiative / Customer Service

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 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za