Non-Assigned Role Group Discussions

Jonah’s Cross

AC-EXS®

Jonah’s Cross

AC-EXS®

Participant Pack

R 560.00


Assessor Guide

R 425.00

Overview:

Participants assume the role of employees of a large department store chain called Jonah's Cross. They are part of a quality circle team given the task of improving customer service within the store. The team is about to have one of its regular meetings to review four service-related issues, in order to prepare a set of recommendations for the Customer Service Manager.

  • Code: NAR-JC
  • Work environment: Group
  • Category: A - Non-Management

Exercise Timings & Criteria

60 mins
Administrator's Instructions:
5 mins
Discussion:
45 mins
Participant Review:
10 mins
Competencies: Flexibility / Leadership / Judgment / Problem Analysis / Creativity / Persuasive Oral Communication / Interpersonal Sensitivity / Teamwork / Initiative / Customer Service

Contact Us  

 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za