Interview Simulations - External

Key Account Meeting

AC-EXS®

Key Account Meeting

AC-EXS®

Participant Pack

R 560.00


Assessor Guide

R 630.00

Overview:

The Participant is asked to play the part of an Account Manager for a supplier of paints and coatings, PX Paints. The Participant is scheduled to visit a customer who produces volume car components. There has been a quality failure with one of the products which threatens to disrupt what has previously been an excellent long-term relationship. The task is to deal with the complaints, discuss ways of avoiding a recurrence and build a better partnership for the future.

  • Code: AR-E-KAM
  • Work environment: One 2 One
  • Category: D - Middle Management

Exercise Timings & Criteria

75 mins
Administrator's Instructions:
5 mins
Preparation:
30 mins
Discussion:
30 mins
Participant Review:
10 mins
Competencies: Stress Tolerance / Tenacity / Independence / Judgment / Problem Analysis / Decisiveness / Creativity / Commercial Awareness / Listening / Persuasive Oral Communication / Interpersonal / Sensitivity / Impact / Resilience / Customer Service

Contact Us  

 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za