Interview Simulations - Internal

Peter Masons

AC-EXS®

Peter Masons

AC-EXS®

Participant Pack

R 560.00


Assessor Guide

R 630.00

Overview:

The Participant is a graduate who has recently been appointed by Peter Masons, a large department store chain, as a Management Trainee. The Participant has been placed on a 3-month assignment in the Customer Service Department as part of a rotational programme designed to provide broad exposure to business operations. The Participant has been asked to interview one of the Customer Service staff who has recently been the subject of a number of complaints regarding customer handling. The Roleplayer's brief is designed to challenge the Participant's skills of managing others, creating increased motivation and dealing effectively with performance related problems.

  • Code: IS-I-PM
  • Work environment: One 2 One
  • Category: B - Graduate

Exercise Timings & Criteria

55 mins
Administrator's Instructions:
5 mins
Preparation:
20 mins
Interview:
20 mins
Participant Review:
10 mins
Competencies: Flexibility / Tenacity / Planning & Organising / Management Control / Leadership / Judgment / Persuasive Oral Communication / Interpersonal Sensitivity / Initiative / Customer Service

Contact Us  

 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za