Interview Simulations - External

Rabbit-Nel PLC

AC-EXS®

Rabbit-Nel PLC

AC-EXS®

Participant Pack

R 560.00


Assessor Guide

R 630.00

Overview:

As a Customer Service Agent at a call centre for Rabbit-Net, an Internet Service Provider, the Participant has to deal with a customer complaint. The customer is unhappy about the level of service that they have received and has several issues that they want the Customer Service Agent to resolve. The Exercise requires the Participant to deal with the customer in an appropriate manner and to focus on their needs as well as providing solutions to their problems. The Participant is supplied with adequate information and knowledge of this industry is not required.

  • Code: IS-I-RNP
  • Work environment: One 2 One
  • Category: A - Non-Management

Exercise Timings & Criteria

55 mins
Administrator's Instructions:
5 mins
Preparation:
20 mins
Interview:
20 mins
Participant Review:
10 mins
Competencies: Flexibility / Tenacity / Judgment / Problem Analysis / Listening / Persuasive Oral Communication / Interpersonal Sensitivity / Resilience / Customer Service

Contact Us  

 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za