Non-Assigned Role Group Discussions

Team Problem Solving

AC-EXS®

Team Problem Solving

AC-EXS®

Participant Pack

R 560.00


Assessor Guide

R 425.00

Overview:

Participants take the role of members of a troubleshooting team within a medium-sized insurance company - Kings Provincial Life - specialising in the life and pensions market. The team's remit is to investigate and resolve key problems as part of the Organisation's push for continuous quality improvement. In this unusual exercise all team members are given a detailed brief explaining the nature of the problem and additional specific information only known to each person. Participants write an individual synopsis of the problem before putting forward explanations as to the root cause in a meeting. A team approach, where all information is shared, will be required to produce a definitive conclusion.

  • Code: NAR-TPS
  • Work environment: Group
  • Category: B - Graduate

Exercise Timings & Criteria

90 mins
Administrator's Instructions:
5 mins
preparation:
30 mins
Discussion:
40 mins
Participant Review:
10 mins
Competencies: Leadership / Judgment / Problem Analysis / Decisiveness / Persuasive Oral Communication / Interpersonal Sensitivity /Teamwork / Initiative

Contact Us  

 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za