Inbox Exercises

The Office Assistant

Virtual AC™

The Office Assistant

Virtual AC™

90 credits per candidate

Overview:

The Participant assumes the role of an Office Assistant who has been sent by a Recruitment Agency to the Council Tax Office of Lowborough County Council. Due to the last Office Assistant leaving the job without giving notice, there is no handover period. The Participant is required to deal with issues such as arranging meetings for the Council Tax Office Managers, co-ordinating their diaries, ordering stationery supplies, dealing with queries and responding to customer complaints.

  • Code: INB-TOA
  • Work environment: Alone
  • Category: A - Non-Management

Exercise Timings & Criteria

80 mins
Administrator's Instructions:
5 mins
Preparation:
60 mins
Participant Review:
15 mins
Competencies: Attention to Detail / Planning & Organising / Judgment / Problem Analysis / Decisiveness / Written Communication / Interpersonal Sensitivity / Initiative / Customer Service

Contact Us  

 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za