Inbox Exercises

The Support Officer

Virtual AC™

The Support Officer

Virtual AC™

90 credits per candidate

Overview:

The Participant assumes the role of a newly appointed Support Officer for a group of Sales Managers working for the software supplier, Burgundy Solutions Ltd. Due to unforeseeable circumstances, there is no handover period. The Participant is required to deal with issues such as identifying, allocating and co-ordinating the managers’ schedules to fulfill internal and external demands, to request goods and services and to monitor associated internal procedures, for example, querying customer contracts and invoices.

  • Code: INB-TSO
  • Work environment: Alone
  • Category: A - Non-Management

Exercise Timings & Criteria

80 mins
Administrator's Instructions:
5 mins
Preparation:
60mins
Participant Review:
15 mins
Competencies: Attention to Detail / Planning & Organising / Judgment / Problem Analysis / Decisiveness / Written Communication / Interpersonal Sensitivity / Initiative / Customer Service

Contact Us  

 Our Details
The Talent Group.
Olivedale, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
robyn@thetalentgroup.co.za