Administrative Dilemmas™

Measures:
Achieving Results Teamwork Effective Communication
Overview:

Administrative DilemmasTM is a cost effective Situational Judgment Test (SJT), which can be used to sift and select candidates into business critical back office roles.

Administrative Dilemmas can be combined with a Competency Based Interview to form a quick, reliable selection process that delivers excellent value for money.

More Details

Call Centre Dilemmas™

Measures:
Convincing Others Delivering QoS Customer Needs
Overview:

Call Centre DilemmasTM is a cost effective Situational Judgment Test (SJT), which can be used to recruit, select and develop people for call centre or contact centre roles.

Call Centre Dilemmas can be combined with a Competency Based Interview to form a quick, reliable selection process that delivers excellent value for money.

More Details

Customer Service Dilemmas™

Measures:
Convincing Others Delivering QoS Customer Needs
Overview:

Customer Service DilemmasTM is a cost effective Situational Judgment Test (SJT), which can be used to recruit, select and develop people for business critical customer facing roles.

Customer Service Dilemmas can be combined with a Competency Based Interview to form a quick, reliable selection process that delivers excellent value for money.

More Details

Graduate Dilemmas™

Measures:
Achieving Results Teamwork Effective Communication
Overview:

Graduate DilemmasTM is a Situational Judgment Test (SJT), which is designed to be used at the initial sifting stage of graduate recruitment.

Graduate Dilemmas offers an effective alternative to traditional psychometrics and competency based sifting tools that deliver excellent value for money

More Details

Management Dilemmas™

Measures:
Leading Others Managing Skills Managing Performance
Overview:

Management DilemmasTM is a cost effective, versatile Situational Judgment Test (SJT). It can be used during the initial sifting stage of a recruitment campaign or as part of an assessment event to select external and internal candidates into ciritcal people management roles.

Management Dilemmas can also be used as a diagnostic tool in high potential leadership development programmes and generally to help managers in their current roles to improve their self-awareness and personal effectiveness through feedback and coaching.

More Details