Customer Facing Challenges

AC-EXS®

Working in the restaurant of a Hotel, the Participant has to meet with a colleague to discuss their recent performance at work. The individual has not been pulling their weight within the team, resulting in other team members becoming de-motivated and resentful. This has had a significant impact on the team's performance as a whole and as a result, the Participant has to try and move things forward without damaging their relationship with their peer.

• Code: IS-I-CFC
• Work environment: One 2 One
• Category: A - Non-Management

Exercise Timings & Criteria