Direct Insurance Services

AC-EXS®

The Participant plays the role of an Agent at Direct Insurance Services, a company which sells insurance over the telephone. On this occasion the Participant has to sell their product to a difficult customer who is annoyed about being disturbed at home. The Participant is supplied with detailed information about the product they are selling, so no specialist knowledge is required. The outcome of the telephone conversation is dependent on the customer handling skills of the Participant.

• Code: IS-I-DIS
• Work environment: One 2 One
• Category: A - Non-Management

Exercise Timings & Criteria