Interview Simulations - External

Direct Insurance Services


Direct Insurance Services


Participant Pack

R 560.00

Assessor Guide

R 630.00


The Participant plays the role of an Agent at Direct Insurance Services, a company which sells insurance over the telephone. On this occasion the Participant has to sell their product to a difficult customer who is annoyed about being disturbed at home. The Participant is supplied with detailed information about the product they are selling, so no specialist knowledge is required. The outcome of the telephone conversation is dependent on the customer handling skills of the Participant.

  • Code: IS-I-DIS
  • Work environment: One 2 One
  • Category: A - Non-Management

Exercise Timings & Criteria

65 mins
Administrator's Instructions:
5 mins
30 mins
20 mins
Participant Review:
10 mins
Competencies: Flexibility / Tenacity / Judgment / Problem Analysis / Persuasive Oral Communication / Interpersonal Sensitivity / Resilience / Quality Standards / Customer Service

Contact Us  

 Our Details
The Talent Group.
Bryanston, Johannesburg, 2188
(27) 82-855-8150
Robyn Stephenson
[email protected]