International Computing Solutions

AC-EXS®

The Participant assumes the role of a Consultant with International Computing Solutions (ICS). They are required to meet with an extremely upset and dissatisfied customer who feels that they have been badly treated and significantly let down by ICS. Whilst the Participant is not the technician accountable for the problem, they are responsible for the contract and must reassure the client and convince them that ICS will be able to come up with a viable solution to resolve the situation. The Participant must ensure that the client is satisfied otherwise an important contract will be lost.

• Code: AR-E-ICS
• Work environment: One 2 One
• Category: C - First-Line Management

Exercise Timings & Criteria