Mitzo Solutions Outsourcing

AC-EXS®

The Participant assumes the role of a newly-appointed Trainee Resource Coordinator for Mitzo Solutions, a small but rapidly growing IT solutions provider. The Participant is asked to review four potential telephone systems suppliers and recommend which supplier Mitzo Solutions should outsource their phone systems to, as well as outline a plan for the implementation of the new equipment. The Participant is provided with a range of quantitative and qualitative data including the Board’s decision-making criteria, departmental requirements (including disability issues), employee and customer complaints and a range of financial data in relation to each of the four potential options.

• Code: AE-MSO
• Work environment: One 2 One
• Category: Analysis Exercises