Tackling Performance Problems

AC-EXS®

The Participant plays the role of the HR Manager in CoolCustomers, a medium-sized firm which supplies and installs air conditioning equipment and systems for commercial and domestic applications. The performance of one of the four Regional HR Business Partners has been declining on a number of different fronts. There are concerns around the individuals attitude to change, their relationship with peers and the quality of their work. Information about these issues are provided for the Participant along with details of several complaints. The Participant has called a meeting to try and resolve these performance problems with their team member.

• Code: AR-I-TPP
• Work environment: One 2 One
• Category: D - Middle Management

Exercise Timings & Criteria