Non-Assigned Role Group Discussions
Team Problem Solving
AC-EXS®
AC-EXS®
AC-EXS®
Participants take the role of members of a troubleshooting team within a medium-sized insurance company - Kings Provincial Life - specialising in the life and pensions market. The team's remit is to investigate and resolve key problems as part of the Organisation's push for continuous quality improvement. In this unusual exercise all team members are given a detailed brief explaining the nature of the problem and additional specific information only known to each person. Participants write an individual synopsis of the problem before putting forward explanations as to the root cause in a meeting. A team approach, where all information is shared, will be required to produce a definitive conclusion.
