The Office Assistant

Virtual AC™

The Participant assumes the role of an Office Assistant who has been sent by a Recruitment Agency to the Council Tax Office of Lowborough County Council. Due to the last Office Assistant leaving the job without giving notice, there is no handover period. The Participant is required to deal with issues such as arranging meetings for the Council Tax Office Managers, co-ordinating their diaries, ordering stationery supplies, dealing with queries and responding to customer complaints.

• Code: INB-TOA
• Work environment: Alone
• Category: A - Non-Management

Exercise Timings & Criteria